LUMEN
  • pl
  • en
  • pl
  • en
  • Access cards

    How can I get my access cards?

    Before moving to Lumen, the property manager will collect team information, issue access cards, and deliver them to your company’s office manager during office handover.

    Card design

    It is not possible to order personalised cards from third parties. All cards look the same, and the only way to personalise them is by putting on stickers. If you choose to do so, be sure not to cover the card number.


    Pro tip

    Remember that the access card provides you with special discounts in selected restaurants and cafés in Złote Tarasy. Find your favorite places for lunch or coffee and use your discounts!


    Personal or anonymous?

    The card can be assigned to a given person or anonymous. It is up to you to decide how many cards of a given type will be needed in your company. Generic, unassigned cards are helpful, for example, when you often host employees from other departments.

    ATTENTION! Remember that you must keep internal records about who is using the anonymous cards. If necessary, you must identify the person who entered the building with an unnamed card.

    Issuing new cards

    You don’t have to worry about how many access cards your company should have at the beginning – we can always issue more! You can order them via the Singu app. To receive a new card, you must sign the Card Handover Protocol when you collect it from the technical service or reception.

    ISSUING YOUR CARD STEP BY STEP

    STEP 1

    Log into the Singu app.


    STEP 2

    Choose “New application”.


    STEP 3

    Fill in the mandatory fields (marked with an asterisk):

    a) Type of application: Additional work,

    b) Determining the priority of your application,

    c) Category: 03. Access cards.


    STEP 4

    In the “Add new pass” table, select “Register”.


    STEP 5

    Fill in the mandatory fields (marked with a red asterisk):

    a) First and last name,

    b) Enter the subject of the report.


    STEP 6

    Send your application by clicking the “ADD” button.


    There is a possibility to order operations on several cards within one application by selecting the “+ Add more” option.

    Access management

    Each card can be programmed to give you access to various services, e.g., bicycle parking or dedicated office access hours (by default, it’s 24/7 access). Choose what you need and adjust the card to your own needs!

    MODIFYING YOUR CARD STEP BY STEP

    STEP 1

    Log into the Singu app.


    STEP 2

    Choose “New application”.


    STEP 3

    Fill in the mandatory fields (marked with an asterisk):

    a) Type of application: Additional work,

    b) Determining the priority of your application,

    c) Category: 03. Access cards.


    STEP 4

    In the “Add new pass” table, select “Reprogramming.”


    STEP 5

    Fill in the mandatory fields (marked with a red asterisk):

    a) First and last name,

    b) Card number,

    c) Enter the subject of the application (e.g., Granting access to the bicycle parking lot) and the description, if necessary.


    STEP 6

    Send your application by clicking the “ADD” button.


    There is a possibility to order operations on several cards within one application by selecting the “+ Add more” option.

    Lost or damaged card

    One of your employees has lost or damaged their access card? No problem – deactivate it in the app before receiving a new one. The cost of issuing a new card is PLN 50 (payable by the tenant), but you can get it the same or on the next day.

    ORDERING NEW CARD STEP BY STEP

    STEP 1

    Log into the Singu app.


    STEP 2

    Select “New application”.


    STEP 3

    Fill in the mandatory fields (marked with an asterisk):

    a) Type of application: Additional work,

    b) Determining the priority of your application,

    c) Category: 03. Access cards.


    STEP 4

    In the “Add new pass” table, select “Cancel”.


    STEP 5

    Fill in the mandatory fields (marked with a red asterisk):

    a) First and last name,

    b) Card number,

    c) Enter the subject of the application (e.g., Damaging the card) and the description, if necessary.


    STEP 6

    Send your application by clicking the “ADD” button.


    STEP 7

    When your new card is ready, the Singu app will notify you that it is waiting to be picked up at the reception desk.


    STEP 8

    Sign the statement about damaging or losing the access card.


    STEP 9

    Sign the statement about receiving a new access card. The statement should also be signed by the employee who has lost or destroyed the access card.


    There is a possibility to order operations on several cards within one application by selecting the “+ Add more” option.

    Złote Tarasy at hand

    Remember: your access card allows you to enter the Złote Tarasy shopping centre from your office directly! It is a very short walk indoors. How to do it? The route is simple. Use the cargo lift with a button on a special panel that says “ZT”. The buttons for that lift may look different, but you can summon it just like any other. Going down? Press the lower button. Going up? Press the upper button. When the lift appears, take it to the second or first floor. This is where you will need your access card. Use it to open the door out to a corridor which will lead you straight to Złote Tarasy. Happy shopping!

    The easiest access route to Złote Tarasy from the offices located on the Emilii Plater Street side

    The easiest access route to Złote Tarasy from the offices located on the Złota St. side

    The easiest access route to Złote Tarasy from the offices located on the Jana Pawła II Av. side


    Contact us

    Do you wish to know more, or maybe need some help? Our team is waiting for you! Below you will find contact information about matters relating to this section.

    Paweł
    Bartoszko

    Lumen Building Technical Service Manager
    Paweł Bartoszko
    +48 506 000 893

    Responsible for coordinating the repair of defects in the building, clarifies questions regarding technical issues in the premises of the rented premises, and issues approvals for technical changes introduced in the premises.
    Air conditioning
    Arrangement changes during the term of the lease
    Building access control
    COVID-19 notifications
    Faults
    Renovations
    Singu app access

    Mariusz
    Stefański

    Deputy Manager of Technical Service of the Lumen Building
    Mariusz Stefański
    +48 609 203 201

    Responsible for coordinating the repair of defects in the building, clarifies questions regarding technical issues in the premises of the rented premises, and issues approvals for technical changes introduced in the premises.

    Air conditioning
    Arrangement changes during the term of the lease
    Building access control
    COVID-19 notifications
    Faults
    Renovations
    Singu app access